National Aging in Place Council
CODE OF CONDUCT

Members of the National Aging in Place Council are mindful that the future success of businesses that provide senior services and services related to aging in place depends upon the honor and integrity of all persons engaged in the business. To this end, the National Aging in Place Council has drafted this Code of Conduct.

Each member of this council agrees to observe and maintain the following standards of conduct in dealing with the senior community and their families.

1. Every member is committed to treating all clients, their families, and friends with respect and dignity.
2. Every member is committed to conduct oneself with the utmost honesty and integrity in his or her community.
3. Every member will take appropriate measures to maintain competence in one’s profession.
4. Every member will protect a client’s privacy and confidentiality.
5. Every member promises that any product sold will be consistent with the needs of the client.
6. If alternative options are available, a member will present all available options it offers that fit the needs of the consumer, as articulated by that consumer.
7. Every member will only suggest a third party company he or she knows and trusts.
8. Every member will take responsibility to report any suspected abuse or violations of the Code of Conduct of NAIPC members to the National Aging in Place Council.
9. Every member will make a good-faith effort to resolve concerns received from individuals regarding any service or product.
10. Every member will encourage clients to talk to family or other trusted advisors before deciding on purchasing a product or service.