I grew up in a small Massachusetts town where, at the age of 13, I learned exactly what was meant by “hard work.” Through my early teens and well into my 20’s, I worked in throughout the hotel and restaurant industry before taking a position in the financial industry and, subsequently, the legal field.
What I was able to take away from my early positions is that “customer service” requires more than just serving the customer’s needs at a given moment. It requires anticipating what a customer’s needs may be and preparing for those anticipations. And that, in essence, is what I do in my law practice.
Estate planning is more than just creating a document because if it was just creating a document, any document preparation service would do. Estate planning is anticipating all the “what if” questions you may have plus knowing the questions you don’t know to ask.
I began my law practice straight out of law school. Having had worked in both the hospitality and finance fields, I knew my practice would concentrate in areas of estate planning, estate administration, estate litigation, and elder law.